Privacy Policy
Your privacy is important to us. This policy explains how Lumino Technology collects, uses, and protects your personal information.
Information We Collect
Personal Information
When you use our services, we may collect personal information such as your name, email address, phone number, company name, and billing information. This information is collected when you voluntarily provide it through contact forms, account registration, or service inquiries.
Technical Information
We automatically collect certain technical information including IP addresses, browser type, device information, operating system, referring URLs, and usage data. This helps us improve our services and enhance your experience.
Cookies and Tracking
We use cookies and similar tracking technologies to analyze trends, administer the website, track user movements, and gather demographic information. You can control cookie preferences through your browser settings.
How We Use Your Information
Service Delivery
We use your information to provide, maintain, and improve our services, process transactions, send service-related communications, and respond to your inquiries and support requests.
Marketing Communications
With your consent, we may send you promotional emails about new products, special offers, or other information we think you may find interesting. You can opt-out of marketing communications at any time.
Analytics and Improvements
We analyze usage patterns and feedback to understand how our services are used, identify areas for improvement, and develop new features and functionality.
Data Security
Security Measures
We implement industry-standard security measures including encryption, secure servers, firewalls, and regular security audits to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law.
Third-Party Security
We carefully vet all third-party service providers and ensure they maintain appropriate security standards to protect your data.
Information Sharing
Third-Party Service Providers
We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you. These parties are obligated to keep your information confidential.
Legal Requirements
We may disclose your information when required by law, to protect our rights, property, or safety, or in response to valid legal requests from public authorities.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred. We will provide notice before your information becomes subject to a different privacy policy.
Your Rights
Access and Correction
You have the right to access, update, or correct your personal information at any time. You can do this by logging into your account or contacting us directly.
Data Deletion
You have the right to request deletion of your personal information, subject to certain legal obligations. We will respond to deletion requests within a reasonable timeframe.
Opt-Out Rights
You can opt-out of marketing communications, cookie tracking, and data collection for analytics purposes at any time through your account settings or by contacting us.
Children's Privacy
Age Restriction
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
Policy Updates
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on this page and updating the 'Last Updated' date.
Continued Use
Your continued use of our services after any changes to this privacy policy constitutes acceptance of those changes.