Every channel,
one connected inbox
Orders Today
1,284
↑ +8.6% from yesterday
One platform for every customer conversation
We connect your storefront, social channels, and point of sale into a single dashboard - so orders, stock, and support all stay in sync.
Orders scattered everywhere?
Storefront, WhatsApp, Instagram, and marketplace orders land in one queue. No more switching tabs to find out what a customer actually bought.
Inventory out of sync?
Stock updates propagate to every connected channel in real time, so you never oversell an item that just sold out on another platform.
Setting up from scratch?
Connect your channels, import your catalog, and route conversations to the right team - live within a day, no integrations team required.
Built for teams selling on more than one channel
Most omnichannel tools sync inventory but leave conversations scattered. Lumino Omnichannel routes every message and order to the same dashboard, so support and sales teams see the full customer history no matter where the conversation started. Merchants running six or more channels have cut response time in half within the first month.
Lumino's Omnichannel Setup Process
Channel Connection
Connect your storefront, WhatsApp Business, Instagram, marketplace accounts, and POS terminals - each one authenticated in a few clicks.
Catalog Sync
Your product catalog and stock levels sync across every connected channel, so pricing and availability stay consistent everywhere.
Unified Inbox Setup
Every message, comment, and order note funnels into a single inbox, tagged by channel and customer so nothing gets lost.
Automation Rules
Set auto-replies, order status updates, and routing rules once - they run identically whether the order came from your site or Instagram.
Team Assignment
Assign conversations and orders to specific team members or departments, with shared visibility so handoffs don't drop context.
Analytics & Reporting
Channel-by-channel performance, response times, and revenue attribution roll up automatically into one reporting view.
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